Birdie Social Privacy Policy
Effective date: August 17, 2026
Birdie Social ("Birdie Social," "we," "us," or "our") operates an indoor golf simulator facility at 416 Jenks Avenue, Panama City, FL 32401, the website birdie-social.com, and online booking through our booking platform. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
Booking information. When you reserve a bay, we collect your name, email address, phone number, and reservation details (date, time, bay, and options you select). Payments are processed by our booking and payment provider; we do not store your full card number.
Facility access information. Because Birdie Social is an unstaffed facility, our door-access system generates a temporary entry PIN for your visit. We keep records of access credentials and entry activity for safety and security.
Website information. Like most websites, we and our website provider may collect basic technical information such as browser type and pages visited.
How we use your information
- To process, manage, and support your reservations
- To send booking-related communications, including email confirmations and, if you provide a phone number, text messages such as booking confirmations and reminders (which may include your door entry information)
- To operate our door-access and facility systems safely
- To respond to your questions and requests
- To comply with legal obligations and protect our customers, staff, and property
Text messaging (SMS)
If you provide your phone number when making a reservation, we may send you transactional text messages about your booking, such as a confirmation when you book, a reminder on the day of your session, and a pre-arrival message with entry information. Consent to receive text messages is not a condition of any purchase or booking. Message frequency varies (typically up to three messages per reservation). Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP. Full details are in our SMS Terms & Conditions at birdie-social.com/sms-terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We share personal information only with service providers that help us run the business, and only as needed for them to do their jobs:
- Our booking and payments platform (reservation management and payment processing)
- Our door-access provider (temporary entry credentials)
- Our messaging providers (email and text delivery)
We do not sell your personal information. We may also disclose information if required by law or to protect the rights, safety, or property of Birdie Social, our customers, or others.
Data retention
We keep booking and communication records for as long as needed to operate the business, resolve disputes, and meet legal and tax obligations. Temporary door-access credentials expire after your visit and are removed by our access-control system.
Security
We use reasonable administrative and technical safeguards to protect your information, including limiting access to the systems described above to authorized users.
Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
Your choices
You may opt out of text messages at any time by replying STOP. To ask about, update, or delete your information, contact us using the details below.
Changes to this policy
If we make material changes, we will update this page and revise the effective date above.
Contact us
Birdie Social
416 Jenks Avenue, Panama City, FL 32401
Email: josh@birdie-social.com
Phone: 850-888-4299